“It’s incredibly easy to blame a client when a website project comes off the tracks. This creates negativity, animosity and ultimately an unhappy client – something we all want to avoid. Through telling stories and delving into the learning I’ve gleaned from many client projects, this session will explore the psychology and methods behind a loving client relationship.
I will talk frankly about client relationships that turned sour, how I salvaged them, and how I am now happily loved up with these clients. Think of it as a public relationship counseling session, where the audience gets to listen in on the couple’s most intimate secrets!
While weighted towards managing client relationships, the talk will cover how every member of the team, from design to development, marketing to HR, is responsible for fostering a positive and loving relationship with clients.”